Furniture Workshops Direct
Furniture Workshops Direct

FREQUENTLY ASKED QUESTIONS

 

What days are you open ?

We are open 6 days a week, Monday to Saturday 9am to 5pm

Sunday viewing by appointment only

We do generally close on Bank Holidays and will advise of such closures on our website and Facebook pages

 

I've got an awkward space, do you make furniture to size ?

We specialise in making bespoke furniture to our customers own requirements and in their preferred wood, style and finish. Please inform us of any potential access problems so we can manufacture the furniture accordingly

 

What finish can I have on my furniture ?

We finish furniture to the customers chosen shade of wax or oil. Painted or 'washed' finishes are also available. We supply the paint, and any knotting and undercoat if needed. Customers can choose from the selection of Farrow & Ball paints (Estate Eggshell) or supply us with their preferred paint for us to apply for them. In these instances, any left over paint is returned to the customer

 

Can I buy on-line ?

We do not sell our furniture on-line. A new Dining Table or Bedroom Suite is a long term investment and one that we feel deserves a bit more than just the click of a button.  We encourage our customers to come in, see and feel the quality of our furniture. Please be aware of poor quality on-line furniture that may not live up to your expectations

 

How long does delivery take ?

Our delivery lead time is anything between two and ten weeks dependent on current workload and availability of materials. We will always try to meet our customers requirements but prefer to quote realistic delivery times

 

Can I buy an item from display ?

The majority of our display items are available to buy and take away there and then. However, we prefer to supply our customers with new furniture and this also allows us to keep our furniture for other people to view. Please note this particuarly applies to our bedroom displays

 

Do you have a sale ?

We do not always have a sale in January as our furniture is realistically priced at all times. Unlike some other companies, we do not inflate our prices just so we can then 'discount' them back down again or have year round 'sales'

We do however have special offers from time to time. These can be ex display, slightly damaged or discontinued furniture

 

Do you 'Price Match' ?

We are often asked if we can match prices advertised by other companies. This is very difficult to do as although it may appear similar, we are aware of furniture that is not up to the standard that we offer. For example, a very well known shop uses solid 'hardwood' in their furniture rather than oak as their name would suggest

 

How do I pay for my furniture ?

We ask for a 50% deposit on placement of order with the balance being due when we contact you to arrange delivery or collection. We accept cash and all major credit and debit cards (with the exception of American Express)

Personal cheques are accepted for deposits only, Bank or Building Society cheques are required for larger payments and all balances.

We are Payment Card Industry (PCI) Compliant so customers can relax in the knowledge that all payments are handled in a safe and secure manner

 

Do you offer Interest Free Credit ?

Sorry, we do not offer interest free credit. This is something we have looked into but it works out very costly and such charges would have to be absorbed into our prices. We prefer to keep our prices as low as possible

 

Do you deliver ?

We deliver on a regular basis throughout the North West. Delivery is chargable dependent on order value, but we try to be fair with local delivery starting from only £25 which includes for two man delivery to the room of your choice

 

Can I collect my furniture ?

We encourage customers to collect their furniture were size permits. We are always on hand to assist with loading your furniture into your vehicle and protective packaging is always available

 

 

Any other questions, please just ask   -   Craig  01704 231000

WE ARE OPEN 6 DAYS

Monday-Saturday 9am-5pm

To be kept up to date with our lastest news, events and special offers, please 'Like' us on facebook

 

Yes, we're the shop with the Rocking Horse in the window

"Excellent value for money, very helpful staff, very happy with the result. I will be recommending them"

 

 

"I bought a couple of beautiful pieces of oak furniture today. Fantastic quality furniture which shout out craftsman and no more expensive than mass produced furniture of far inferior quality. Superb service from start to finish, cannot rate them highly enough"

 

 

"Just a quick note to thank you and the team who created our fantastic bespoke kitchen larder units. My wife and I are absolutely thrilled with them and everyone comments on their look and feel"

 

Read more

 

 

 

Print Print | Sitemap Recommend this page Recommend this page
© Furniture Workshops Direct